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Energy & Utilities
Tenaga Nasional Berhad Digital Ecosystem
Tenaga Nasional Berhad (TNB)
- Digital Agency of Record
- Customer Experience
- Bill Redesign
Problem
Millions of customers interacted with TNB through digital platforms and a complex electricity bill that had remained difficult to navigate and understand.
Intervention
As digital agency of record, we improved experiences across TNB's digital ecosystem and redesigned the electricity bill around clarity, usability and customer needs.
Outcome
A more coherent customer experience across digital and physical touchpoints, making essential information and services easier to access and understand.