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Tenaga Nasional Berhad · Supplier and Warranty
- SAP Middleware
- Supplier Management
- Quality Tracking
Problem
TNB has a supplier management platform but all their purchases with the suppliers for each part has its own warranty terms and claim process, resulting in delayed response times.
Intervention
Built an end-to-end platform that sits above the SAP via a Middleware capturing all part purchases using contracts, tracking delivery of parts and quality index for each part along side supplier response times.
Outcome
Centralised platform for all parts and their claim tracking process. The supplier is notified for immediate action with defined penalties.